PRIVACY POLICY    

Zenithbyte Innovations Private limited, herein referred to as "we," "us," and "our," highly values the privacy of individuals accessing our website, https://collectivehubs.com ("Website"). In this Privacy Policy, "you," "your," and "user" pertain to any natural or legal entity utilizing or visiting the Website. Should a natural person represent a business entity, the terms encompass both the individual and the business entity. Our commitment lies in safeguarding the confidentiality and security of your information while providing a seamless user experience. This Privacy Policy elucidates our practices regarding data collection, usage, and protection, ensuring transparency and trust between us and our users.   
 

COLLECTING INFORMATION   

At collectivehubs, we collect certain information because it’s necessary for us to provide and manage our services and their features. Additionally, we handle specific information to comply with legal requirements.   

Your consent is the foundation for processing such data. If processing is based on your consent, it's up to you to provide that consent. You have the right to withdraw your consent, either entirely or partially, at any time. If you've previously given consent for us to use your information for a particular purpose, you can change your mind without impacting any prior processing that has occurred.   

It's important to note that certain services may require access to specific information. If you decline to provide consent, it may result in the suspension of your account.   
 

TYPES OF INFORMATION WE COLLECT   
At collectivehubs, we gather the following information when you engage with and use our services:   

1. Information provided during registration: This includes details such as your first name, last name, country of residence, gender, age, email address, mobile number, username, and a securely encrypted password when you create an account.   
    
2. Information provided during purchases: When you buy products from our services, we collect transaction-related information, which includes your postal address, telephone number, and payment details.   
    
3. Information gathered during service use: This category includes location information obtained either through your mobile device or associated with your IP address when you use our services. Additionally, it involves usage, viewing, and technical data like your device identifier or IP address when you use our services on third-party sites or platforms or interact in public forums while using our services.   
    
4. Information provided during support contact: When you get in touch with us for support, whether through messages, chats, posts, or similar functions, we collect relevant information within the permitted legal boundaries either in one-to-one conversations or within limited groups.   
    

HOW AND WHY WE COLLECT YOUR INFORMATION   

At collectivehubs, we gather information through technology such as cookies and web beacons when you use our services. This information helps us to provide you with an improved and more personalized experience. Here's how and why we use the information collected:   

1. Fulfilling your requests: The information we collect is utilized to complete your purchases and provide the services you request from us.   
    
2. Enhancing customer service: It helps us respond to your queries effectively and offer more efficient customer service.   
    
3. Providing updates and notifications: We use your information to update you on product information, service notifications, and send you details about the products you've purchased.   
    
4. Communicating with you: Via email, postal mail, SMS, WhatsApp, push notifications, or phone, we contact you regarding services, surveys, promotions, special events, or other topics we believe might interest you.   
    
5. Understanding and improving our services: Your information aids us in comprehending your interests, needs, and helps us continually improve our services. It's used for activities like displaying customer reviews, recommending services of interest, preventing fraud, conducting market research, and facilitating third-party functions on our platform.   
    
6.  Analysis and development: Your information is essential for market and customer analysis, research, statistics, and to improve our business methodologies.   
    
7. Security and service improvement: It's vital for protecting our services, understanding app issues, and ensuring our platform's stability.   
    
8.  Information sources and updates: We might gather information from trusted sources to update or supplement the data you've provided, or that is collected automatically.   

In addition to the above, we process your Personal Information to prevent and investigate prohibited or illegal activities, including fraud, and to enforce our terms of use or for specific marketing campaigns.   
 

SHARING CONTENT WITH THIRD PARTIES   

At collectivehubs, we occasionally engage with third-party entities to enhance our services and provide you with an exceptional experience. We share specific information to enable these functions. This content-sharing is crucial for the following purposes:   

1. Service Improvement: Collaborating with external partners helps us improve and maintain our services, ensuring they meet your needs and expectations.   
    
2. Analytics and Insights: We may share data with analytics providers to gain insights into user behavior and preferences, enabling us to offer better products and services.   
    
3. Marketing and Promotions: Collaborating with marketing partners helps us tailor promotions and events that may interest you based on your preferences and past interactions.   
    
4. Technical and Logistical Functions: Certain technical and logistical functions are carried out by trusted third parties to support our platform's operation and functionality.   
    

CONTENT GUIDELINES FOR USING COLLECTIVEHUBS   

While using our services, it's essential that you adhere to certain guidelines regarding the content you upload or share. You agree not to post any information that:   

1. Doesn't belong to you: You must refrain from sharing information that belongs to someone else and for which you do not have the appropriate rights.   
    
2. Inappropriate or Unlawful: Content that is extremely harmful, harassing, blasphemous, defamatory, obscene, pornographic, or any material that might infringe on the privacy of others is strictly prohibited. Additionally, any content that is hateful, racially or ethnically objectionable, or encourages illegal activities is not allowed.   
    
3. Harms Minors or Infringes Rights: Any content that might cause harm to minors or infringe upon patents, trademarks, copyrights, or other proprietary rights is not permitted.   
    
4. Violates Laws or Misleads: Content that violates any current laws, deceives or misleads others about its origin, or contains offensive or threatening information is prohibited.   
    
5. Impersonation or Malicious Software: You may not impersonate someone else, share content containing viruses or any other computer code intended to disrupt or damage computer resources.   
    
6. Threat to Security or Integrity: Content that poses a threat to the unity, integrity, defense, security, or sovereignty of a nation, including inciting criminal acts or interfering with legal investigations, is not permitted.  

At collectivehubs, we value the safety and well-being of our users. We have established these guidelines to maintain a secure and respectful environment for all. Your cooperation in adhering to these content standards is greatly appreciated.   
 

YOUR OPTIONS AND CONTROL   

At collectivehubs, we respect your preferences and offer you control over how your information is managed. Your options and choices, aligned with local laws, may include:   

Managing Your Account: You have the capability to correct, update, or delete your collectivehubs account at your discretion.   

Subscription Preferences: You can modify your preferences for subscriptions, newsletters, product emails, SMS, WhatsApp, and alerts as per your liking.   

Accessing and Editing Personal Information: You have the right to request access to your personal information that we hold. You can also ask us to update, amend, or delete this information. Moreover, if we've shared your information with third parties, we'll request them to do the same upon your request. Upon a request for the deletion of personal information, we'll take reasonable steps, utilizing available technology and means, including technical measures, to erase this information.   

Control over Information Sharing: You have the freedom to choose whether we share your personal information with other companies for their promotional offers and services.   

Preference for Targeted Advertising: You can choose whether to receive targeted advertising from various ad networks, data exchanges, marketing analytics, and other service providers.   
 

CHILDREN'S PRIVACY   

At collectivehubs, our services are exclusively intended for individuals eligible to form a legally binding contract under the Indian Contract Act, 1872. This means that our services are not directed towards minors or users under the age of 18. As a policy, we do not intentionally collect data from individuals under 18 years of age.   
 

DATA RETENTION PERIOD   

We retain your personal information only for as long as it is necessary concerning the purpose of its processing. Essentially, your personal information is stored for the duration of your account. During this period, we maintain your account information to ensure your easy return. If required by law or for our legal interests, such as ongoing legal proceedings, we may keep data for longer periods.   

DATA SECURITY AND CONFIDENTIALITY   
Safeguarding the security, integrity, and confidentiality of your personal information is of utmost importance to us at collectivehubs. To ensure this, we've implemented technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, and modification.   

Though we regularly review our security procedures and consider new technologies and methods, it's essential to acknowledge that no security measures are entirely infallible. Access to your personal information is restricted to employees who reasonably need it to provide products or services to you or to fulfill their roles.   

DISCLOSURE UNDER LEGAL OBLIGATIONS   

There might be instances where we're obligated to share personal information with government authorities or agencies to verify identity, prevent, detect, investigate, or prosecute cyber incidents or offenses. By using our services, you agree and consent to the disclosure of your information if mandated by applicable law.   
 

DATA PROTECTION DURING TRANSACTIONS   

All interactions with our services are safeguarded using Transport Layer Security/Secure Sockets Layer (TLS/SSL) protocols. For secure credit card transactions, we utilize a third-party Payment Gateway.   

Data transmitted from our servers to your browser is encrypted via SSL/TLS, and our database backups are also encrypted. Although live data in our database isn't encrypted (except for passwords), it is ready for immediate access.   

For analytical purposes, all data in our log files or shared with third-party software is anonymized, and no personally identifiable information is disclosed to them.   

CHANGES TO OUR PRIVACY POLICY   
At collectivehubs, our privacy policy may be updated occasionally to align with new technologies, industry standards, regulatory requirements, or other purposes. You can review the updated policy at any time on our digital platforms or request a copy to be sent to your registered email address.   


CONTACT FOR CONCERNS OR GRIEVANCES   

For matters concerning the processing of your Personal Information, [email protected] serves as the data controller. If you have any privacy concerns or grievances about our services, please reach out to us. Provide a detailed description of the issue, and we'll make every effort to address and resolve it for you.